Terms and Conditions
TERMS AND CONDITIONS
General business terms and conditions
1. INTRODUCTORY PROVISIONS
1.1 These general business terms and conditions (GTC) apply to accommodation, as well as all other services provided by the accommodation operator.
1.2 Each client is advised to get acquainted with these GTC before making a reservation. The accommodation operator has the right to change these GTC. The change is valid from the moment the new GTC are made public on the website of the accommodation operator. In case the client does not agree to these GTC, the operator asks him/her to now use the services of the operator. By making a reservation the client also agrees to the GTC without any restrictions.
2. RESERVATIONS, CONTRACTS, AND SERVICES PROVIDED BY THE OPERATOR
2.1 Reservation can be made by phone, e-mail, via Booking.com, and by filling the reservation form on the website or personally at the accommodation facility.
2.2 In case of a phone or email reservation, as well as when making a reservation via online form, the accommodation operator provides the offer on the e-mail submitted by the client. If the client does not reply within 24 hours of receiving the offer, the provided offer is no longer valid.
2.3 A written confirmation of the reservation made by the accommodation operator begins a contract between the client and the accommodation operator. An agreement or reservation confirmation made solely by mouth is not taken as a contract.
2.4 Each accommodated guest is obliged to comply with the accommodation rules and GTC. By making a reservation, the guest agrees to the rules and GTC and confirms that he/she has made himself/herself acquainted with them.
2.5 Unless otherwise stipulated, these GTC also apply to group accommodations. The person making the reservation for the group as well as the guests themselves are equally responsible for complying with the terms and conditions for the duration of accommodation.
3. PAYMENT TERMS AND PRICES
3.1 For accommodation and services provided, the client is obliged to pay the price in accordance with the valid pricelist of the accommodation facility. The non-contractual guest always pays for the stay upon arrival at the accommodation upon presentation of the bill or invoice together with the settlement of the advances provided by the client. For stays longer than six days, the client is obliged to pay a deposit for the stay of 50% and pay for the rest of the stay and any additional services and consumption at the end of the accommodation, unless the accommodation facility and the client agreed otherwise. The bill or the invoice for the stay is payable upon its presentation to the client.
3.2 Current prices for the accommodation and services are available at the reception and on the website www.baskevilla.sk
3.3 The accommodation facility, as the service provider has the right to change the prices. The new prices become valid when made public on the official website of the accommodation facility.
3.4 In case the advance payment for the ordered service is not paid on time, the accommodation facility has the right to cancel the reservation and thus withdraw from the contract. Withdrawal from the contract does not affect the cancellation fees, which are listed in point 4.
4. CANCELLATION POLICY (TERMS FOR CANCELLING A RESERVATION)
4.1 The accommodation facility is entitled to charge cancellation fees for pre-ordered services in case the guest cancels his reservation of accommodation or services, or part thereof. The accommodation facility accepts only written cancellation of the reservation of the accommodation, services, or their part.
The facility is entitled to charge a cancellation fee also when the guest does not notify the facility of the cancellation. The facility charges cancellation fees according to the following rules:
- the cancellation of the stay, service, or part thereof more than 28 days before the start of the stay or the use of the service is free of charge
- the cancellation of the stay, service, or its part 28 to 15 days before the start of the stay or use of the service is 50% of the price of accommodation and ordered services
- the cancellation of the stay, service, or its part less than 14 to 1 day before the start of the stay or use of the service is a cancellation fee of 100% of the price of accommodation and ordered services
5. PRIVACY NOTICE
Personal data protection
5.1 Operator of Baske Villa is Comity s.r.o., Trnavská cesta 25, 831 04 Bratislava IČO:31343791 (further on just Comity s.r.o.,). Comity s.r.o. performs the processing of personal data in accordance with the generally binding legal regulations of the Slovak Republic, in particular in accordance with Act no. 18/2018 Z.z. on the protection of personal data.
5.2 The operator, Comity s.r.o. processes the personal data of clients with the purpose to create and manage a reservation, sell and provide services, and controlling their use. Based on the Legal act no. 108/2018 Z.z., which changes and completes the Legal act no. 404/2011 Z.z. on the residency of aliens and on amendments to certain acts such as act no. 253/1998 Coll. on the registration of residence of citizens of the Slovak Republic and the register of inhabitants of the Slovak Republic, personal data of clients are processed without the consent of the person concerned. Contact details, mostly the phone number, e-mail address, guests accommodated together and other provided personal data are only processed with the consent of the respective persons, who can ask for editing or deleting said data anytime.
5.3 Comity s.r.o. keeps to high ethical standards and respects the privacy of its customer. Except for the disclosure of data required by law or other generally binding legal regulations, the operator will not disclose any personal data to third parties without the client's consent.
5.4 In compliance with the legislature of the Slovak Republic, Comity s.r.o. performs all measures and operations for the processing of personal data so that the data subjects are properly and timely informed of their rights, which belong to them under the legislation of the Slovak Republic but also on the basis of European legislation and binding international treaties and conventions. In the event of a legitimate request from the person concerned, the operator shall process the request within 30 days of receipt of the request.
5.5 The concerned person has the right, upon a written request addressed to the operator, to request information on whether or not his personal data are processed in the operator's information systems, from what source his personal data were obtained, information on the scope or list of processed personal data, correction or disposal of their incomplete, incorrect or out-of-date personal data, the destruction of personal data whose purpose of processing has already passed or which is the subject of unjustified processing.
5.6 The concerned person has the right to object to the processing of personal data for purposes other than those for which the personal data were lawfully provided and to the processing of personal data which could unduly and reasonably interfere with his or her rights and legally protected interests if this objection is justified. The Operator is obliged to block and destroy such personal data without undue delay as soon as circumstances allow.
5.7. The person concerned, who does not have full legal capacity, exercises his rights through a lawyer.
6. FINAL PROVISIONS
6.1 These GTC and legal bindings created on their basis are ruled by the legislature of the Slovak Republic.
6.2 Should any provision of these GTC be or become invalid, ineffective, or unenforceable, such invalidity, ineffectiveness, or unenforceability shall not affect the validity and effectiveness of other provisions of these GTC.
6.3 Upon confirmation of the reservation, the client expresses his consent to these GTC and agrees to comply with them. The operator of the accommodation facility reserves the right to change these GTC. The obligation to notify the change of the GTC in writing is fulfilled by placing the changed GTC on the website of the accommodation facility operator and on the premises of the accommodation facility and at the reception.
6.4 The resolution of complaints and disputes of guests in relation to the services provided by the BASKE VILLA operation is regulated by the Complaints Procedure
6.5 These GTC come into force and effect on 15.06.2021
The operator:
COMITY, s.r.o.
Trnavská cesta 25
831 04 Bratislava
Obchodný register Okresného súdu Bratislava I, oddiel: Sro, vložka č. 4478/B
Facility address:
BASKE VILLA
17. novembra 305/23
914 51 Trenčianske Teplice
Manager
Darina Šimková
+421 902 106 767
manager@baskevilla.sk
DIČ: 2020869818
IČ DPH: SK2020869818
Banka: UniCredit Bank
IBAN: SK64 1111 0000 0066 0630 5017