Privacy Policy
TERMS AND CONDITIONS
General business terms and conditions
1. INTRODUCTORY PROVISIONS
1.1 These general business terms and conditions (GTC) apply to accommodation, as well as
all other services provided by the accommodation operator.
1.2 Each client is advised to get acquainted with these GTC before making a reservation. The
accommodation operator has the right to change these GTC. The change is valid from the
moment the new GTC are made public on the website of the accommodation operator. In case
the client does not agree to these GTC, the operator asks him/her to now use the services of
the operator. By making a reservation the client also agrees to the GTC without any
restrictions.
2. RESERVATIONS, CONTRACTS, AND SERVICES PROVIDED BY THE OPERATOR
2.1 Reservation can be made by phone, e-mail, via Booking.com, and by filling the
reservation form on the website or personally at the accommodation facility.
2.2 In case of a phone or email reservation, as well as when making a reservation via online
form, the accommodation operator provides the offer on the e-mail submitted by the client. If
the client does not reply within 24 hours of receiving the offer, the provided offer is no longer
valid.
2.3 A written confirmation of the reservation made by the accommodation operator begins a
contract between the client and the accommodation operator. An agreement or reservation
confirmation made solely by mouth is not taken as a contract.
2.4 Each accommodated guest is obliged to comply with the accommodation rules and GTC.
By making a reservation, the guest agrees to the rules and GTC and confirms that he/she has
made himself/herself acquainted with them.
2.5 Unless otherwise stipulated, these GTC also apply to group accommodations. The person
making the reservation for the group as well as the guests themselves are equally responsible
for complying with the terms and conditions for the duration of accommodation.
3. PAYMENT TERMS AND PRICES
3.1 For accommodation and services provided, the client is obliged to pay the price in
accordance with the valid pricelist of the accommodation facility. The non-contractual guest
always pays for the stay upon arrival at the accommodation upon presentation of the bill or
invoice together with the settlement of the advances provided by the client. For stays longer
than six days, the client is obliged to pay a deposit for the stay of 50% and pay for the rest of
the stay and any additional services and consumption at the end of the accommodation, unless
the accommodation facility and the client agreed otherwise. The bill or the invoice for the stay
is payable upon its presentation to the client.
3.2 Current prices for the accommodation and services are available at the reception and on
the website www.baskevilla.sk
3.3 The accommodation facility, as the service provider has the right to change the prices. The
new prices become valid when made public on the official website of the accommodation
facility.
3.4 In case the advance payment for the ordered service is not paid on time, the
accommodation facility has the right to cancel the reservation and thus withdraw from the
contract. Withdrawal from the contract does not affect the cancellation fees, which are listed
in point 4.
4. CANCELLATION POLICY (TERMS FOR CANCELLING A RESERVATION)
4.1 The accommodation facility is entitled to charge cancellation fees for pre-ordered services
in case the guest cancels his reservation of accommodation or services, or part thereof. The
accommodation facility accepts only written cancellation of the reservation of the
accommodation, services, or their part.
The facility is entitled to charge a cancellation fee also when the guest does not notify the
facility of the cancellation. The facility charges cancellation fees according to the following
rules:
- the cancellation of the stay, service, or part thereof more than 28 days before the start of the
stay or the use of the service is free of charge
- the cancellation of the stay, service, or its part 28 to 15 days before the start of the stay or
use of the service is 50% of the price of accommodation and ordered services
- the cancellation of the stay, service, or its part less than 14 to 1 day before the start of the
stay or use of the service is a cancellation fee of 100% of the price of accommodation and
ordered services
Alternative Dispute Resolution
These General Terms and Conditions (GTC) and legal relationships arising from them are governed by the Slovak legal system.
Any disputes arising from these GTC and the Agreement will be resolved before the competent court in the Slovak Republic.
The resolution of Client complaints related to the services provided by the Hotel is governed by the Hotel's Complaint Procedure. In the event that a Client – consumer is not satisfied with the way the Hotel handled their complaint or believes that the Hotel has violated their rights, the Client has the right to contact the Hotel as the seller with a request for remedy.
If, in response to the aforementioned sentence, the Hotel responds negatively to the Client's request or does not respond to such a request within 30 (thirty) days from the day of its submission by the Client, the Client has the right to submit a proposal to initiate alternative dispute resolution to the entity for alternative dispute resolution according to Section 12 of Act No. 391/2015 Coll. on Alternative Dispute Resolution of Consumer Disputes and on Amendments to Certain Laws.
The relevant entity for alternative resolution of consumer disputes with the Hotel as the seller is The Slovak Trade Inspection, which can be contacted for this purpose at the address “Ústredný inšpektorát SOI, Odbor medzinárodných vzťahov a ARS, Prievozská 32, POBOX 29, 827 99 Bratislava”, or electronically at ars@soi.sk, or adr@soi.sk, or another relevant authorized legal entity registered in the list of entities for alternative dispute resolution maintained by the Ministry of Economy of the Slovak Republic (the list of authorized entities is available on the website https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1). The Client has the right to choose which of the aforementioned entities for alternative dispute resolution he\she contacts.
The Client can use the online platform for alternative dispute resolution available at https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/online-dispute-resolution/index_sk.htm to submit a proposal for alternative resolution of their consumer dispute. More information about alternative resolution of consumer disputes is available on the website of the Slovak Trade Inspection: https://www.soi.sk/sk/Alternativne-riesenie-spotrebitelskych-sporov.soi.
5. PRIVACY NOTICE
Personal data protection
5.1 Operator of Baske Villa is Comity s.r.o., Trnavská cesta 25, 831 04 Bratislava
IČO:31343791 (further on just Comity s.r.o.,). Comity s.r.o. performs the processing of
personal data in accordance with the generally binding legal regulations of the Slovak
Republic, in particular in accordance with Act no. 18/2018 Z.z. on the protection of personal
data.
5.2 The operator, Comity s.r.o. processes the personal data of clients with the purpose to
create and manage a reservation, sell and provide services, and controlling their use. Based on
the Legal act no. 108/2018 Z.z., which changes and completes the Legal act no. 404/2011 Z.z.
on the residency of aliens and on amendments to certain acts such as act no. 253/1998 Coll.
on the registration of residence of citizens of the Slovak Republic and the register of
inhabitants of the Slovak Republic, personal data of clients are processed without the consent
of the person concerned. Contact details, mostly the phone number, e-mail address, guests
accommodated together and other provided personal data are only processed with the consent
of the respective persons, who can ask for editing or deleting said data anytime.
5.3 Comity s.r.o. keeps to high ethical standards and respects the privacy of its customer.
Except for the disclosure of data required by law or other generally binding legal regulations,
the operator will not disclose any personal data to third parties without the client's consent.
5.4 In compliance with the legislature of the Slovak Republic, Comity s.r.o. performs all
measures and operations for the processing of personal data so that the data subjects are
properly and timely informed of their rights, which belong to them under the legislation of the
Slovak Republic but also on the basis of European legislation and binding international
treaties and conventions. In the event of a legitimate request from the person concerned, the
operator shall process the request within 30 days of receipt of the request.
5.5 The concerned person has the right, upon a written request addressed to the operator, to
request information on whether or not his personal data are processed in the operator's
information systems, from what source his personal data were obtained, information on the
scope or list of processed personal data, correction or disposal of their incomplete, incorrect
or out-of-date personal data, the destruction of personal data whose purpose of processing has
already passed or which is the subject of unjustified processing.
5.6 The concerned person has the right to object to the processing of personal data for
purposes other than those for which the personal data were lawfully provided and to the
processing of personal data which could unduly and reasonably interfere with his or her rights
and legally protected interests if this objection is justified. The Operator is obliged to block
and destroy such personal data without undue delay as soon as circumstances allow.
5.7. The person concerned, who does not have full legal capacity, exercises his rights through
a lawyer.
6. FINAL PROVISIONS
6.1 These GTC and legal bindings created on their basis are ruled by the legislature of the
Slovak Republic.
6.2 Should any provision of these GTC be or become invalid, ineffective, or unenforceable,
such invalidity, ineffectiveness, or unenforceability shall not affect the validity and
effectiveness of other provisions of these GTC.
6.3 Upon confirmation of the reservation, the client expresses his consent to these GTC and
agrees to comply with them. The operator of the accommodation facility reserves the right to
change these GTC. The obligation to notify the change of the GTC in writing is fulfilled by
placing the changed GTC on the website of the accommodation facility operator and on the
premises of the accommodation facility and at the reception.
6.4 These GTC become valid and effective on 15. June 2021.
The operator:
COMITY, s.r.o.
Trnavská cesta 25
831 04 Bratislava
Obchodný register Okresného súdu Bratislava I, oddiel: Sro, vložka č. 4478/B
Facility address:
BASKE VILLA
17. novembra 305/23
914 51 Trenčianske Teplice
Manager
Darina Šimková
+421 902 106 767
manager@baskevilla.sk
DIČ: 2020869818
IČ DPH: SK2020869818
Banka: UniCredit Bank
IBAN: SK64 1111 0000 0066 0630 5017